About Ms. Louise Cooper-Shaw

Louise is Director of LCS Consulting Group and the Global Leadership Consortium specializing in delivery of culture change initiatives and leadership development.

 Louise is presently consulting with several large organisations in the provision of culture change, leadership development, executive coaching and accredited leadership development and management education. She has strong people skills, with demonstrated capacity in relationship building at all levels of the organisation.

She delivers leading edge management and leadership programs developing key organisational capabilities and has worked extensively in the SE Asian region, notably China, Hong Kong, Vietnam, Singapore and Thailand.

Her key value proposition lies in taking an "umbrella view" of a company - a fully integrated approach that connects the various elements of brand, culture, people, technology, and process improvement in order to achieve sustainable long-term performance improvements and accelerate change.

Her academic background includes post graduate qualifications in Applied Psychology, Education, Economics and Management. As part of her current role, Louise is a Professor (Adjunct) with the University of Ballarat and delivers MBA programs across the Asian region.

Her thought leadership is extensive across both corporate and academic fields. She is extensively involved in designing and delivering leading edge accredited training in the Call Centre industry. This has included developing educational programs incorporating progressive action learning technologies and research into customer satisfaction. This venture is endorsed by Telstra Customer Contact Solutions as well as the CCMA as leading edge innovation.