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Striving for Growth: Best Practices in Retail Banking Sales and Service Channels
by Booz Allen Hamilton Inc. [More Info]
Retail banks are raising their game across the board and across the globe. In a comprehensive study of more than 100 banks across 17 countries, Booz Allen Hamilton found that retail banks are developing and adapting their distribution channels to meet the needs of increasingly demanding customers; branches are more attractive and better designed; websites are more secure; and call centres offer quicker solutions to customers’ problems.
Access : For Public
Pages : 10
Category : Banking
Cost :
Free
Date Published : 2008-06-30
